The Health vertical at GI Council is a newly formed and ambitious initiative designed to drive structural transformation across India's health insurance landscape. Recognizing the fragmented nature of the current ecosystem — marked by inconsistent processes, administrative redundancies, and limited stakeholder alignment — this vertical has been established with a clear mandate: to build a more cohesive, transparent, and technology-driven health insurance framework that serves insurers, healthcare providers, and policyholders alike.

Samadhan Samaroh 2026 is a nationwide dispute resolution initiative launched by the Supreme Court of India to facilitate the amicable settlement of pending cases through mediation and Lok Adalat mechanisms. The initiative commenced on 21 April 2026 and will culminate in a Special Lok Adalat on 21–23 August 2026.

Lto R- P.K. Prajapati, director, All India Institute of Ayurveda, S Prakash, CEO, Health, GI Council, Vaidya Rajesh Kotecha,secretary, Ministry of Ayush,Prataprao Jadhav, Minister of State (Independent Charge), Ministry of Ayush,Bejon K. Misra, executive committee member of the General Insurance Council, Kasturi Sengupta, secretary general, GI Council at the MoU exchange event

In an era defined by rapid digital transformation and the cold precision of algorithms, the true differentiator for the insurance industry no longer lies in the complexity of the product, but in the depth of the human connection. As marketers, we often focus on "customer-centricity" as a metric. However, the highest form of marketing in our sector isn't just about being centred on the customer; it is about leading with a high Emotional Quotient (EQ).

The MSME sector in India is huge and crucial. More than 7.6 crore businesses are listed on Udyam/Udyam Assist. These businesses support more than 31.33 crore jobs and make up about 30% of GDP and 45% of merchandise exports . When a fire breaks out in a small factory, warehouse, or store, the financial shock spreads to suppliers, employees, and the working capital cycle. A lot of MSMEs are micro units with plenty of them are below the e-invoicing thresholds. Any digital solution which is available needs to take this into account.

Over the last 25 years, the customer experience in India's private insurance business has transformed considerably from opaque, intermediary-driven interactions to increasingly transparent, technology-enabled experiences. This transition has been influenced not only by digitization, but also by rising customer expectations, regulatory changes, and a growing demand for trust and clarity. At its root, the transition is a shift from uncertainty to confidence.

India’s consumer dispute redressal system is coming under mounting pressure, with the insurance sector emerging as the single largest contributor to grievances, reflecting deeper structural issues in claims processing and customer servicing. Recent government consumer redressal data shows that insurance accounts for nearly a quarter of all consumer cases across forums, underscoring its growing role in shaping the country’s dispute landscape even as overall pendency continues to rise sharply.

The Ministry of Climate, Energy and Environment is introducing a policy-based insurance scheme, Electric Vehicle Fire Safety Insurance, to compensate for third-party damage caused by electric vehicle (EV) fires. Under the proposal, coverage of up to KRW10bn ($6.9m) will be provided per incident if a fire that occurs while an EV is parked or charging causes damage to nearby vehicles, property or facilities.