GIC in the News

Bridging the Skills Gap Tailoring Professional Development for Women

Saturday 14 December, 2024

In today's ever evolving job market, skills gap have become a significant challenge for both employers and candidates. A study by IMF shares that two-thirds or more of the world’s young people fail to reach the minimum skill levels required to compete in the international economy (Source). Today when the percentage of women who are graduating is increasing, equipping women with employable skills is a bigger challenge, as most women in India work low-skill and low-paying jobs & that too in the informal or unorganised sector. It is a gap that needs to be worked upon on high priority so as to increase the employability of women & hence their participation in the workforce.

How Do Modern Health Insurance Plans Help You Save Costs

Monday 14 October, 2024

Health insurance helps you save costs by covering expensive medical treatments and offering preventive care services to keep you healthy and avoid major expenses. It provides financial protection against unexpected health issues, ensuring you receive timely medical attention without breaking the bank.

DICGC introduces Daava Soochak for depositors to track claim status

Monday 14 October, 2024

The Deposit Insurance and Credit Guarantee Corporation (DICGC) has launched an online tool Daava Soochak for depositors to track their claim status. The DICGC's mandate since its inception has been the reimbursement of insured amounts to depositors of failed banks.

How to Choose a Health Insurance Plan that Fits Your Evolving Needs

Monday 14 October, 2024

A recent report by Apollo Hospitals, one of India's leading healthcare groups, paints a concerning picture of the nation's health. Released in April, the report dubbed India the “cancer capital of the world,” highlighting a worrying rise in cancer cases and other non-communicable diseases. The findings are stark: one in three Indians is pre-diabetic, two in three are pre-hypertensive, and one in ten battles depression. Chronic conditions such as cancer, diabetes, hypertension, cardiovascular diseases, and mental health disorders have become alarmingly common, reaching what the report calls "critical levels."

Why is simplifying communication necessary in the Indian insurance sector

Monday 14 October, 2024

The Indian insurance sector is thriving and evolving, but understanding its offerings can still feel challenging for many. With the introduction of new products and shifting customer expectations, the need for clear and concise communication has never been more important. In an industry as essential as insurance, simplifying complex information is key to building awareness and trust.

Case law- Settle 1.16 lakh med-claim, forum tells insurance firm

Monday 14 October, 2024

The Consumer Disputes Redressal Commission Surat has ordered a general insurance company to settle the medical insurance claim of Rs 1.16 lakh that it had rejected on the grounds that the patient took treatment from his doctor son. Observing that apart from his son, a group of doctors, including super specialists, had treated the patient, it ordered the insurance company to settle the claim amount with 9 percent interest and pay Rs 3,000 for mental harassment and Rs 2,000 towards application expenses.The order was passed recently.

How IRDAI s new master circular help life, health insurance policyholders

Monday 14 October, 2024

The Insurance Regulatory and Development Authority of India (IRDAI) issued a new master circular aimed at enhancing the protection of insurance policyholders' interests. This comprehensive circular introduces several updates and guidelines designed to improve transparency, ensure timely service, and better inform policyholders about their rights and the procedures surrounding insurance policies. Here’s a detailed breakdown of the key changes and what they mean for you as a policyholder.

WHY I LOVE INSURANCE?

Thursday 15 August, 2024

I have been blessed to be in the insurance industry, in one capacity or the other, for four decades, four years and more.

IRDAIs Insurance For All By 2047 Experts bat for more focus on awareness, industry regulator collaboration

Wednesday 14 August, 2024

The insurance sector has seen a major boost over the past few years with both the regulator and the industry coming together to increase insurance coverage. The journey to realise IRDAI’s Vision 2047 is still fraught with challenges and experts advocate for a rigorous collaborative strategy between the industry and the regulator to increase insurance coverage.

Commission orders New India Assurance to pay 34.78 lakh to Titwala society for claim denial due to lack of surveyor

Wednesday 14 August, 2024

The national consumer dispute redressal commission has directed the New India Assurance company to pay a compensation of Rs 34,78,002 along with nine percent interest to a Titwala (Kalyan)-based society, right from the date of repudiation of the claim amount, which is from the year 2006. The commission also directed the insurance company to pay an additional amount of Rs 50,000 towards the complainant’s litigation charges. The commission, while passing its verdict, maintained that just because the insurance firm had failed to appoint a surveyor to verify the damage, it could not escape its responsibility to pay its customers

How the Insurance Act, 1938 is evolving? 10 major proposed changes explained

Tuesday 16 July, 2024

In a major step toward achieving 'Insurance for All by 2047,' the government plans to introduce a transformative bill in the upcoming Budget session to amend the Insurance Act, 1938. This amendment aims to modernize the regulatory framework, expand insurance coverage, enhance competition, and drive economic growth. The Insurance Act, 1938, has long been central to India’s insurance regulation, but modernization is needed to align with evolving market dynamics. In December 2022, the Finance Ministry sought public feedback on proposed changes to the Insurance Act and the Insurance Regulatory Development Act, 1999.

Bima Bharosa Portal for Insurance Grievances Launched by IRDAI

Thursday 08 August, 2024

Bima Bharosa has been launched by the Insurance Regulatory and Development Authority of India (Irdai) to serve as an online platform for grievance redressal of insurance policyholders. Here’s a step-by-step process to register an insurance-related grievance on the portal.

All you need to know about Surety Bond Insurance

Wednesday 07 August, 2024

India, with its growing economy and expanding population, is poised to become the world’s third-largest construction and Infrastructure market. This surge in infrastructure development is expected to necessitate a staggering US $1.5 trillion in investments over the next decade. Surety insurance is a financial instrument that ensures the work starts on time for these projects and protects all stakeholders involved.

Balancing Customer Expectations and Insurers’ Concerns

Wednesday 12 June, 2024

Insurance is one of the greatest manmade devices for managing risks. Human beings are exposed to the possibility of adverse occurrences. Such accidental events could be financially devastating for those individuals who suffer from these unfortunate events. Yet, society mitigates such losses by collectively sharing them. Insurance is a wonderful instrument that equitably shares the losses of a few among the many who are exposed to similar loss probabilities.

Securing the Big Day

Friday 14 June, 2024

Marriages are made in heaven, and sky is indeed the limit when it comes to shouldering expenses of varied kinds and sizes. With weddings getting grander by the day, any untoward incident, before or on the day of the wedding, can result in financial damages. It can water down some of the best-laid plans and take the sheen out of this memorable day in life.

Wellness – The Solution for Health Insurance Profitability

Thursday 13 June, 2024

We are a country with 78.4% population below age 45 and when the pandemic forced everyone indoors people scampered to search every possible source on social media and the net for fitness exercises. It also brought in a lot of focus and awareness amongst the populace on staying healthy and fit as improved immunity was translated as lesser susceptibility towards infection

Exploring Extended Warranty Insurance

Friday 14 June, 2024

Imagine this: You're engrossed in the TV premiere of a Bollywood blockbuster, eagerly anticipating the climax, when suddenly, your screen turns black interrupting your experience. After hours of waiting, the technician arrives with bad news: a defective panel needs repair or replacement, and if it's not under warranty, you face a hefty bill. Unfortunately, you find out that the Original Manufacturer Warranty expired just last month.

Sufficient Evidence To Justify Repudiation By Invoking Exclusion Clause

Thursday 13 June, 2024

Sufficient Evidence To Justify Repudiation By Invoking Exclusion Clause: SC Allows Insurance Company's Appeal Against NCDRC Judgment In 2009 Chambal Bridge Collapse Case – Verdictum – ( INSU NEWS 18.5 2024-24.5.2024 ) The Supreme Court allowed the appeal filed by United India Insurance Co. Ltd. against M/s Hyundai Engineering & Construction Co. Ltd. & Ors., challenging the decision of the National Consumer Disputes Redressal Commission (NCDRC) which allowed the consumer complaint and directed the insurance company to release and pay an insurance claim of Rs. 39,09,92,828/-.

Deciphering denotification of tariff policy wordings

Friday 14 June, 2024

The IRDAI stepped up a gear in its bid to bring about major reforms in the Indian non-life insurance industry. Earlier, policy pricing and remuneration to intermediaries was freed up and left to the discretion of the insurers: Now, with effect from 1st April 2024, the Tariff wordings across lines of business (barring Motor TP) have been scrapped. Insurers will be free to offer their own policy wordings and policy structures. The accent is on insurers’ self-regulation, with the Product Management Committee, within the company playing a dominant role.

IRDAI Reviews Progress on Bima Sugam

Friday 07 June, 2024

A crucial meeting was held 7th June, 2024 which was attended by the IRDAI Chairman, Mr. Debasish Panda, and the CEOs of life, general and health insurance companies along with the Life and General Insurance Councils to review the status of Bima Sugam project. The Bima Sugam is set to transform the Indian insurance sector, making insurance more accessible, affordable, available, and user-friendly for all citizens

Hit & Run claims: In house processing by GI Council

Wednesday 03 April, 2024

GI Council has been handling Hit & Run claims From FY – 2022 -2023 i.e 1.4.2022. The Claims before 1.4.2022 are being processed by the New India Assurance Company Limited. GI Council has received 3000 claims out of which 2000 claims have been settled during the year 2023-34.

Govt launches pilot programme for cashless treatment of road accident victims

Sunday 14 April, 2024

The Central government is launching a pilot programme to provide cashless treatment to the victims of road accidents in order to reduce the number of deaths caused by motor vehicles, according to an official statement issued on Thursday.

Embracing Diversity: The Path to Inclusive Insurance Solutions for Disabilities

Thursday 11 April, 2024

On World Autism Awareness Day, our hearts and minds are united in a global embrace of understanding and acceptance for those within the autism spectrum. This day not only shines a light on autism but also opens a window to a broader, heartfelt conversation about inclusivity for all Persons with Disabilities (PWD). As we build a more accepting, accessible and inclusive world, the significance of tailored insurance policies emerges as a beacon of support, ensuring that individuals facing disabilities are not just seen but also secured and supported.

Embracing Health: A Journey from General Wellness to Diabetes Care

Sunday 14 April, 2024

In the big picture of life, where every heartbeat plays a part in our well-being symphony, our daily choices and habits create a fascinating story. There lies a profound connection between our choices, general health, and the path that leads us to the realm of conditions like diabetes. This journey starts by exploring overall health before diving into the specific details of living with diabetes.

Navigating Indias Modernizing Roads

Friday 12 April, 2024

As India's road infrastructure undergoes a transformative change with the construction of world-class highways like the Samruddhi Mahamarg and the Delhi-Mumbai Expressway, it is crucial for drivers to prioritize tyre health, adopt safe driving practices, and secure comprehensive insurance coverage with tyre protection add-ons.

Bribery in empanelment of hospital in Health Insurance

Saturday 13 April, 2024

In the complex landscape of the insurance industry, where trust and ethical conduct are paramount, any hint of impropriety can have far-reaching consequences. Recently, we've observed instances within our industry where there are concerns about bribery and unethical practices related to hospital empanelment by employees/third parties with the intention to gain undue amount. We believe it's crucial to address this issue and emphasize our commitment to fair and responsible business practices. Bribery, especially in the context of empanelment, raises serious legal and ethical concerns. It not only jeopardizes the individual involved but also places the entire organization in a precarious position.

Debunking Seven Common Myths in General Insurance

Sunday 14 April, 2024

General insurance holds immense significance in providing individuals and businesses with financial protection and peace of mind, covering a broad spectrum of risks and unforeseen events, from accidents to property damage, from vehicle damage expenses to health care expenses, and from legal liabilities to loss due to cybercrime. However, despite its undeniable significance, some myths & misconceptions prevent individuals from purchasing an insurance policy.

Frauds A threat to Policy Servicing

Sunday 14 April, 2024

Insurance Companies are committed towards protecting the interests of policyholders. They are responsible for maintenance of adequate reserves and required solvency to continue to serve the policyholders. Further, it is important for insurance companies to maintain loss ratios within acceptable levels. This enables insurance companies to provide seamless service and guarantee seamless services to policyholders.

Navigating the Vitality of Travel Insurance for a Protected Journey

Thursday 15 February, 2024

When Ravi (name changed) broached the topic of an annual vacation with his family of 3, several options flowed in from all the 'stakeholders' concerned. Sunita, Ravi's 'Zindagi Na Milegi Dobara' inspired wife, wanted to skydive in Spain. In contrast, his son, all of 7, hoped to experience the thrill of the Yas Islands in Abu Dhabi.

How to decide on your maternity cover

Thursday 15 February, 2024

Selecting the right health insurance plan that adequately covers maternity expenses is a crucial decision for couples. The journey towards parenthood comes with its own set of joys and challenges, and having a well-thought-out maternity cover can significantly ease the financial burden associated with prenatal, delivery, and post-natal care.

Motor Claims v/s underwriting

Thursday 08 February, 2024

Insurance industry is very unique due to its risk accepting appetite and it welcomes the risks happily in exchange of premium. Rather, insurers are always in search of risks to underwrite & are always ready to provide the best possible service at the hour of need. A better definition of insurance would be- " not risk accepting but resilience provider to the insured in the hour of emergency, giving the strength to bounce back."

Top brass structure of PSU insurance firms set for major revamp

Thursday 01 February, 2024

A revamp is happening with the selection process and interviews for filling up the nine posts of executive directors (EDs) in place of general managers and directors (GMDs) at the top levels of the public sector insurance companies.

Marketing trends for 2024

Wednesday 17 January, 2024

As digitisation and cutting-edge tech tools reshape industries and sectors, in 2024, survival and prosperity for insurers and marketers hinge on staying ahead of the curve. As we enter the new year, let's explore game-changing marketing trends revolutionising how insurance businesses engage with their audiences.

Navigating Tomorrow: Essential Technology Skills for the Future of Insurance

Saturday 13 January, 2024

In the fast-evolving landscape of the insurance industry, integrating technology is not just a trend—it's a necessity. The digital revolution has significantly reshaped the insurance sector, creating a demand for professionals with advanced technological skills. As we stand at the crossroads of innovation and tradition, it's imperative to understand the technology skills that will define our future roles in insurance.

The Transformative Shift in Global Economics Asia-Pacific's Ascendance and Evolving Trade Paradigms

Tuesday 12 December, 2023

The global economic landscape has witnessed a transformative shift over the last three decades, with the Asia-Pacific (APAC) region's GDP share rising significantly while that of the European Union and the United States has declined. This evolution is marked by disruptions in the global value chain, leading to a reevaluation of trade strategies and the emergence of new economic frameworks, particularly in the APAC region.

Navigating smoothly with Innovative Motor Claims Process

Thursday 23 November, 2023

In the age of digital transformation, industries of all kinds are reimagining the way they operate. The insurance sector is no exception, with leading the charge in making insurance processes more accessible and efficient. We, as a leading general insurance provider, is at the forefront of embracing new regulatory reforms and initiatives to enhance our services and uphold best practices in the industry

Revolutionary Health Insurance Product with a Cause

Tuesday 05 December, 2023

Domestic workers, including maids, drivers, nannies, full time caretakers etc. are an integral part of the Indian labour force, with millions of individuals employed as domestic workers in households across the country. They contribute to household management by performing essential daily chores which enables us to balance work and home responsibilities.

Trivandrum meeting for use of ai in traffic monitoring

Tuesday 14 November, 2023

A meeting was held at Hyatt Regency, Trivandrum on 14.11.2023. It was arranged by the Kerala Government under the leadership of the Kerala Transport Minister, Mr. Anthony Raju and the Kerala Transport Commissioner, Mr.S.Sreejith .

Cyber Insurance Policy - A Necessity for All

Monday 27 November, 2023

Today most of us depend heavily on the Internet to manage our routine lives, be it shopping, bank transactions, entertainment, or communication. You will be surprised to know that India has over 750+ Million internet users spread across the country

Magic of Health Insurance

Tuesday 05 December, 2023

The Health Insurance Premium for the insurance industry in 2003.04 was Rs. 1354 Crores. It grew to Rs. 90668 Crores by 2022.23. The Compounded Annual Growth Rate for the Health line of business is 25%. A CAGR of 25% year after year, over two decades is stupendous.

Revolutionizing Insurance Accessibility Initiative Driving Last-Mile Coverage in Rural India

Wednesday 06 December, 2023

Insurance is a contract in which the insurer indemnifies the insured against losses caused by specific contingencies or perils; in other words, it is financial protection. As people will likely encounter danger or unpleasant possibilities, exploring noble risk mitigation tools such as insurance is necessary.

GIC wants to divert terror insurance money for oil and nuclear risks

Tuesday 14 November, 2023

More than Rs 15,000 crore (about $2 billion) is sitting unused in India’s insurance pool against terrorism and could be used to cover nuclear accidents or for imports of Russian oil.

CSR A Strategic Imperative for Businesses in the 21st Century Digital World

Thursday 12 October, 2023

To want to feel included is a basic human need, and Corporate Social Responsibility (CSR) gives us the opportunity to work with our employees, local communities and humanity at large to build an inclusive and sustainable society.

Hit and run motor accidents

Thursday 12 October, 2023

India has the highest number of road accident fatalities in the world. Such road accidents, where the vehicle causing injury or death to a person(s) cannot be identified or traced, are known as ‘Hit and Run Motor Vehicle accidents.’ Mr Humayun Khan, Consultant of the Council handling the Hit and Run cases, gives a detailed overview of Hit & Run cases being handled at GI Council.

Emerging Horizons New Opportunities in Commercial General Insurance Segment

Saturday 14 October, 2023

The Indian economy continues to be a beacon of growth and opportunity, attracting both domestic and foreign investments across various sectors. The country's economic reforms and ease of doing business initiatives have further improved the investment climate, fostering entrepreneurial spirit and innovation-

Insurance for All IRDAI s Bima Vahak Guidelines for Inclusive Insurance for all villages

Saturday 14 October, 2023

In a significant move aimed at transforming India's insurance landscape, the Insurance Regulatory and Development Authority of India (IRDAI) has introduced the 'Insurance Regulatory and Development Authority of India (Bima Vahak) Guidelines, 2023” on 9th October 2023. These guidelines are set to revolutionize insurance distribution in the country by creating a dedicated channel with a focus on enhancing insurance inclusion, especially in rural areas

Swiss Re Report Global economy not out of the woods yet alternative scenarios for re/insurers

Thursday 05 October, 2023

Swiss Re Report Global economy not out of the woods yet alternative scenarios for re/insurers

Case study Forged hospitalization claim by employee under group health insurance policy

Friday 13 October, 2023

An Employee with the intention to gain undue amount in form of medical reimbursements raised forged documents and fake lab reports. The issue was brought to the notice of fraud & risk control team and it was investigated against the alleged customer. NivaBupa health insurance company shares the case without real names for public awarenes

Healthcare for All is a Shared Responsibility

Saturday 14 October, 2023

India's G20 Presidency marks a significant milestone in its history, as the nation takes on the responsibility of finding practical global solutions for the well-being of all. Our honorable Prime Minister Narendra Modi, during the G20 Summit in Indonesia last year, emphasized the importance of health, alongside food security, energy security, and digital transformation. This recognition of health as a fundamental aspect of India's prosperity is crucial.

GI Council Appoints Health Insurance Expert to Implement 100% Cashless Payment System

Thursday 12 October, 2023

GI Council Appoints Health Insurance Expert to Implement 100% Cashless Payment System

Exploring Innovative Insurance Products for the Digital Age

Tuesday 10 October, 2023

In today's rapidly advancing digital age, the insurance industry is undergoing a remarkable transformation, marked by the infusion of cutting-edge technologies into traditional risk management practices.

Q&A Topic - Insurance offerings for MSMEs

Thursday 10 August, 2023

MSMEs have been the backbone of Indian economy and have shown tremendous resilience even when faced with unprecedented challenges. They are the growth engine of the economy contributing to over a third of the country’s GDP. In a Q&A session, Mr Sanjeev Mantri, Executive Director, ICICI Lombard talks about the importance and issues related to MSME sector in India.

Practitioner’s Guide to Leverage Technology in Insurance

Friday 11 August, 2023

Technology has played a pivotal role in the evolution of the Indian Insurance Industry. Technology has made processes simpler, faster, and more efficient. Previously, we used to manually fill out proposal forms, and issue physical cover notes and policy copies, and the claim settlement process was time-consuming. However, with the advent of technology, we can now settle claims with a single click, instantly communicate with people, and even conduct vehicle pre-inspections by simply capturing photographs. Undoubtedly, we have undergone a remarkable evolution thanks to technology.

Frauds in Insurance

Thursday 10 August, 2023

Agents and diagnostic centers were found involved in making fraudulent health insurance claims under one of the products offered by the Company by submitting forged health checkup reports. Shilpa Verma of Niva Bupa cites a case study in this article about insurance frauds

General Insurers plead before SC to reverse 2017 ruling on LMV licences for transport vehicles

Tuesday 18 July, 2023

Special Leave Petitions were filed by Bajaj Allianz, Oriental Insurance Co., HDFC Ergo and others in the matter of Bajaj Allianz Vs. Rambha Devi before the Constitution Bench of the hon’ble SC. The matter came up for hearing on 18th July 2023. The basic issue involved in the SLPs is “whether a person holding a driving licence in respect of Light motor vehicle could on the strength of that licence, be entitled to drive a transport vehicle of light motor vehicle class.”

Bajaj Allianz General Insurance, hosted the first-ever General Insurance Festival of India

Wednesday 05 July, 2023

Bajaj Allianz General Insurance, hosted the first-ever General Insurance Festival of India (GIFI) on the 3rd of July 2023 in Pune which officially set a new Guinness World Records achievement for the Largest attendance for an insurance conference.

Australia: Regulators release documents on proposed Financial Accountability Regime - Asia Insurance Review

Tuesday 08 August, 2023

Australia: Regulators release documents on proposed Financial Accountability Regime - Asia Insurance Review

Pan India Non-Life Insurance Awareness Campaign

Friday 04 August, 2023

In a rapidly changing world, unforeseen events can disrupt our lives and livelihoods. Non-life insurance serves as a crucial safety net, offering financial support during times of adversity. From safeguarding lives against accidents and serious illnesses, homes against natural calamities to ensuring vehicles’ protection on the road, non-life insurance provides peace of mind and a sense of security for you and your loved ones. The range of insurance covers is large enough to protect everyone from any accident to life and property. What is lacking is the awareness of protection available and risk management.

Embracing Disruptive Innovation in Motor Insurance

Thursday 15 June, 2023

The modern consumer demands personalized experiences and convenience in every aspect of their lives. Technological advancements and the desire for seamless experiences have driven a paradigm shift in consumer behavior. However, the motor insurance industry in India has remained stagnant, offering traditional annual coverage despite vehicles being used for only a fraction of the time. Studies indicate that Indian cars are parked for over 95% of the time and driven for less than 5%. Recognizing this disparity, a company has embarked on an innovation journey to transform the motor insurance landscape.

Unveiling the Enigma: The Evolution of Operations in Insurance

Friday 21 July, 2023

Unveiling the Enigma: The Evolution of Operations in Insurance -Imagine a time when insurance policies were written on clay tablets and stored in dusty archives. Mr KV Dipu, Senior President & Head - Operations & Customer Service, Bajaj Allianz General Insurance Co. Ltd. gives an interesting account of how the insurance industry has come a long way since those ancient days.

Mr Inderjeet Singh, Secretary General, shares his views on industry issues in an informal chat

Tuesday 02 May, 2023

Mr. Inderjeet Singh took charge of the General insurance Council as the Secretary General of General Insurance Council, on 2nd May 2023. He shares his views on issues facing non-life industry in India in an informal chat.

Hyper-personalization in insurance

Friday 28 July, 2023

Welcome to the era of hyper-personalization in insurance, where advanced technologies and data-driven insights empower insurers to revolutionise the customer journey. In this article By K V Dipu, Senior President & Head-Operations & Customer Service, Bajaj Allianz General Insurance writes about a futuristic scenario where insurance providers can tailor policies to suit individual lifestyle

Securitization in Insurance

Friday 14 July, 2023

Securitization: By moving the risk to the capital market through financial instruments or derivatives, securitization would increase an insurer's capacity for underwriting: Saurabh Chandra of New India Assurance explores this option in a write up

Guidelines on Remuneration of Directors and Key Managerial Persons of Insurers

Friday 30 June, 2023

-In a directive issued on 30th June 2023, IRDAI issued guidelines on Remuneration of Directors and Key Managerial Persons of Insurers

Going the ESG way

Thursday 03 August, 2023

ESG, as a concept is now well known across the Globe. For Insurance Companies, going the ESG way has more benefits than some other sectors. The Insurance companies are exposed to wide array of ESG factors both directly and indirectly. Like most companies, the direct ESG factors considers the way in which the Company impacts the environment, and social fabric and the Governance practices that impacts the sustainability of operations and stability of financial markets.

Indian Insurance Sector and Chat GPT

Thursday 15 June, 2023

Cricket is not just a sport but an emotion in India. Millions of fans follow cricket matches with great passion, and their emotions are often tied to the performance of their favourite teams. Similarly, in the Indian insurance sector, customer experience (CX) significantly shapes customers' emotions towards insurance companies. With the emergence of cutting-edge technologies like Chat GPT, insurers have the opportunity to enhance CX and create lasting relationships with their customers. Chat GPT can play an instrumental role in the Indian insurance sector.

Empathy AI in the Insurance Sector

Wednesday 12 April, 2023

"Empathy AI has the potential to bridge the gap between human understanding and machine intelligence, creating a world where technology is not only smart but also compassionate." - Unknown.

The Rise of Intelligent Insurance: How AI is transforming the Insurance Industry

Thursday 15 June, 2023

Artificial intelligence has taken the world by storm. From large language model (LLM) like ChatGPT, Bard, Perplexity, Jasper Chat etc to various new AI tech springing up every week, it has become quite evident that we are in the midst of an inevitable AI revolution. However, insurance industry is already leveraging various AI tech to improve various processes across the value chain. Let’s explore 4 key areas where AI is bringing significant transformation.

OECD representative visits GI Council office on 29-30 May to meet non-life companies’ technology heads

Monday 29 May, 2023

Soon after ADBI-IRDAI Roundtable on Insurance and Retirement Savings in Asia (May 2023) which was held on 24-25 May at Hyderabad, Mr Leigh Wolfrom, Policy Analyst, Directorate for Financial and Enterprise Affairs, OECD visited General Insurance Council office to hold discussions with non-life member companies on 29-30 May 2023. The discussions focused on three lines of business in particular – property/fire, health, and cyber insurance.

The Success Story of PMJJBY and PMSBY in India

Thursday 15 June, 2023

The hallmark of any great economy is how financially secure the citizens of the country are; to extend financial security to the last mile in the country, the Central Government launched two insurance schemes, Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY) in 2015. The schemes aimed to improve the financial security of our citizens and bring financial inclusion. PMJJBY provides a life insurance cover for INR 2,00,000 in exchange for a nominal premium of INR 436 per annum. PMSBY extends personal accident cover of INR 2,00,000 for accidental death and permanent total disability and INR 1,00,000 for partial disability for an annual premium of INR 20. Any life and non-life insurer registered with IRDAI can participate in this noble initiative for PMJJBY and PMSBY, respectively.

Premium Score Board June 2023

Thursday 15 June, 2023

The financial year 2023-24 for the non-life industry started off well, with premium growth at the end of May showing 19.44%, which indeed is impressive but slightly lower than the previous month, which was over 20%. The high-growth segments include Engineering, Motor, Health, and Misc., whereas the growth percentage in fire, marine, liability, and aviation insurance is in single digits. The total premium of the non-life industry stands at Rs 43,811.25 crores, as opposed to the previous year's total up to the month of Rs 36,679.95.

Cyber Risks in Insurance Sector

Wednesday 12 April, 2023

In recent years, the insurance industry, like many others, has become increasingly reliant on technology. While this has provided numerous benefits, it has also introduced new hazards, particularly cyber threats.

How AI, data analytics is going to shape future of Insurance underwriting in India

Thursday 13 April, 2023

Increased internet penetration and mobile data usage has made the world around us increasingly digital. Consumers today are leveraging UPI for digital payments, Alexa to turn on their favorite music and using Swiggy / Zomato for their dining needs. In this rapidly changing world, a predominantly physical-intensive industry such as insurance is also undergoing rapid transformation. Data analytics and new-age technologies such as Artificial Intelligence (AI) and Machine Learning (ML) are leading this change.

ESG and principles of sustainable insurance

Thursday 20 April, 2023

Term ESG - Environmental, Social and Governance is gaining lot of attention in the recent time. ESG principles are adopted by the companies to ensure their operations does not hamper environmental and social development and don’t go against corporate governance standards. Companies having good ESG score are attracting more investors. Investments are no longer only related to the value for money, but it is an investment in sustainable future.

The Premium Score Board

Friday 14 April, 2023

The financial year 2022-23 for the non-life industry has come to an end with an impressive growth of premium by 16.36% over previous year. The total premium of non-life industry stands at Rs 256920.22 crores i.e approximately $ 31 billion.

Expenses of Management (EOM) capping: a step in the right direction

Wednesday 12 April, 2023

Insurance is critical to financially safeguard every citizen of the country, yet the penetration is less than ideal. One of the biggest problems that the Indian Insurance industry suffers from is that of perception. This is an industry that continues to pay claims and continues to bleed; the industry combined ratio stands at about 118%. Despite such a high combined ratio, the industry suffers from trust issues. The unhealthy combined ratio has continued to impact many insurers and had an adverse impact on their viability and long-run sustainability. However, the current IRDAI regulator is working relentlessly to introduce measures that will help improve the long-term sustainability of insurers and thus enable them to reach further to the grass root level and address customer worries.

Interview with KS Vishwanath

Thursday 13 April, 2023

Mr KS Vishwanath a renowned international marine insurance expert and author of a widely acclaimed book ‘Insuring Cargoes’ published by London market shares his views in a candid interview with editor of the newsletter.

Health insurance industry and evolving consumer expectation

Thursday 13 April, 2023

As we slowly reboot and stride back to normal, we should not forget how a pandemic like COVID-19 can wreak havoc across every walk of life – be it country, organisation or people. It has changed the perception and outlook towards most of the things we used to do, forcing us to relook at every aspect of our normal life.

Importance of buying a Travel Insurance when travelling abroad

Wednesday 12 April, 2023

Traveling to a foreign land is one of its kind experience; one gets to explore new cultures, cuisines, places, and much more. Traveling gives a new perspective, adds new elements to one’s personality, and helps attain meaningful lessons. Traveling abroad requires meticulous planning right from visa to tickets, from accommodation to itinerary, etc. One crucial component while planning a foreign trip is ‘Travel insurance,’ which people often tend to take lightly. However, good travel insurance covers you against various exigencies that you may encounter on your trip and ensures that you enjoy a worry-free vacation. In the next few paragraphs, I will talk about the various benefits of travel insurance and what it covers.

Cyber risk cover is a necessity

Friday 14 April, 2023

Cyber risk has consistently featured amongst the top three risks in line with the global trends. Cyber-attacks in India rose by around 200% in 2020, to 1,158,208 from 394,499 in 2019, according to Indian Computer Emergency Response Team (CERT-In) data. Cyber risks continued to remain at elevated levels in 2021, with more than 600,000 cyber security incidents being reported in the first six months of the year alone. India is among the most impacted countries due to cyber incidents, and organizations across sectors have been affected.

Sanctions and the Insurance Industry

Thursday 13 April, 2023

Sanctions and International trade are two concepts that have a significant impact on the General Insurance market. Sanctions are restrictions or penalties imposed on countries or individuals to achieve specific policy goals, while international trade involves the exchange of goods and services between countries. The interplay between these two concepts affects the General Insurance market in several ways.

Genesis of Rules regarding Expenses of Management

Wednesday 12 April, 2023

In our first part, we saw what constitutes expenses of management and what are the current regulations in force for controlling expenses of management

Interview with Ms Neerja Kapur

Saturday 11 February, 2023

Mrs. Neerja Kapoor is the first Chairman cum managing director of the New India Assurance company, the largest non-life insurer in India. The editor of this newsletter talked to her on important issues facing the industry for her views. Here are the excerpts from the interview.

Interview with Prof Bejon K Misra EC member GI Council

Monday 13 February, 2023

The insurance industry is at the cusp of a significant change, and most of the changes aim to reach the entire population of India and make insurance services easier for the consumer. What is the present state of consumer experience, and how do you view it for the future?

Expenses of management (EoM) Regulations

Friday 10 February, 2023

Expenses of management (EoM) Regulations for non-life companies are essential part of growth and development of any insurance company in India. The compliance with EOM regulations or forbearance due to compelling reasons require a deep understanding of these regulations. Mr S Skandan, Advisor GI Council looking after regulations and accounting dives deep into the subject in a three article series to be carried in this newsletter. The first article of the series gives an introduction of the rules

Insurers liability a big concern for ships stranded in Ukraine

Saturday 11 February, 2023

Ships stranded around the east Ukrainian port of Mykolaiv are set to be the centre of war risk insurance payouts amounting to hundreds of millions of US dollars on the anniversary of Russia’s invasion. The region has the highest concentration of ships that have remained stranded at Ukraine ports since Russian tanks rolled across the Ukraine border on 24 February last year

Usage-based insurance plans in motor insurance

Monday 13 February, 2023

The evolution of auto insurance in India is driven by a growing focus on the needs of customers. Usage-based insurance plans, such as PAYD (pay-as-you-drive), PHYD (pay-howyou-drive), and combination of PAYD and PHYD, offer customers the flexibility and convenience they desire, allowing them to pay only for the coverage they use

What is Health Insurance?

Monday 13 February, 2023

Hippocrates famously said, ‘Health is the greatest of human blessings.’ There is much wisdom and foresight in these words. Health is our most precious asset, and it is only befitting that we take all measures to safeguard our health. However, despite our best efforts to remain fit and healthy, we are prone to meet medical exigency at any point in time. We should plan for such emergencies in advance to ensure that we are well-equipped to handle them as and when they surface. Today comprehensive health insurance has become a must-have due to increasing medical inflation, the early onset of health issues, and the rise of lifestyle-related disorders. An adequate health insurance plan provides financial assistance during situations like illnesses and accidents.

The digital revolution in the Indian insurance industry post-COVID-19 pandemic

Monday 13 February, 2023

“When you lose, don’t lose the lesson” goes one of the famous quotes by the reverted Dalai Lama. In this context, the Indian insurance industry, even as it grappled with the overnight challenges thrown up by the pandemic, has applied the lessons learnt, and is marching steadily towards the digital transformation of the industry at large.

Bima Sugam

Friday 02 December, 2022

India is the 10th largest insurance market in the world, and it's poised to enter in the top four or five largest insurance markets in the coming 5-6 years much ahead of such predictions by many research organizations

Conference on 21st November 2022 for a briefing on iRAD & e-DAR

Monday 21 November, 2022

India has a dubious distinction of having the highest number of road accidents in the World. Road accidents are human tragedies which involve enormous human suffering and they impose huge socio-economic costs in terms of untimely deaths, injuries, and loss of potential income. Fast DAR as per Supreme courts directives could speed relief for the victims. Accordingly, an app for enabling fast DAR is developed by NIC

Exposure draft on reinsurance

Monday 12 December, 2022

Transforming Reinsurance Sector in India Foram Chauhan is Deputy Manager (Legal & Compliance) in Munich Re which is one of the major reinsurance companies having branch in India. In her article on the proposed draft on Insurance Regulatory and Development Authority of India (Re-insurance) (First Amendment) Regulations, 2022, she explains how these reforms will change the reinsurance landscape in India.

IRDAI’s reform run continues

Tuesday 13 December, 2022

Insurance Regulatory and Development Authority of India (IRDAI) has committed to enable ‘Insurance for All’ by 2047, where every citizen has an appropriate life, health and property insurance cover and every enterprise is supported by appropriate insurance solutions and also to make Indian insurance sector globally attractive

Whose insurance is it anyway

Tuesday 13 December, 2022

Recently, the Hon’ble Supreme Court of India in Texco Marketing Pvt. Ltd. v. Tata AIG General Insurance Co. Ltd. and Ors. Civil Appeal No. 8249 of 2022, examined the contours of an exclusion clause in a Standard Fire & Special Perils policy. The authors examine the latest verdict of the Supreme Court and adumbrate its potential effects for the stakeholders who are looking at or are already involved in contentious issues over operability of insurance policy terms, conditions and exclusions.

What is parametric insurance

Monday 12 December, 2022

Extending parametric insurance to consumers provides insurers with an immediate, data-triggered option for claims payments. The term ‘parametric insurance’ describes a type of insurance contract that insures a policyholder against the occurrence of a specific event by paying a set amount based on the magnitude of the event, as opposed to the magnitude of the losses in a traditional indemnity policy.”

Home Insurance

Tuesday 13 December, 2022

Every Year in our Country there are huge losses suffered by households due to Natural Perils like- Flood, Storm, and Landslides. However, It is really sad to note that in spite of repeated losses due to Floods and rarely due to Earthquake, there has been no urgency or need felt by Indian households to take a General Insurance policy that covers not only the Structure of the House but also the contents which are valuable and costs a lot to replace.

Why Terms and conditions in an insurance policy are necessary?

Tuesday 13 December, 2022

Often the insurance policies are criticized for the detailed terms and conditions it carries as opaque or technical wordings which are not understood by common people. No doubt the simple wording of a contract is always a desirable feature for any contract and the industry is consciously working to make it as simple as possible but many a times the criticism is unfair. For example, If you pick up any document hard or soft copy or OS update in any industry, which has an agreement or a contract, offer, free offer, software update or any sale purchase proposition you will always find the word terms and conditions apply in fine print. Most of the purchase or download will not take place unless you agree to the terms of the agreement which run into thousands of words which no one wants to read.

The Noble business of solving worries

Tuesday 13 December, 2022

When you evaluate career prospects, what are the key points that you consider? In my experience, most people look for career opportunities that offer stability, growth, work satisfaction, and holistic development. At times you crave independence, you want to be your own boss, and of course, decide what you want to earn and grow at your own pace. You want to be an entrepreneur but are confused as to how to go about it and what to choose. One such business that offers all the ingredients for building a lasting and happy career, wiping the tears of customers, has unlimited potential and earning capabilities, is the business of becoming an Insurance advisor.

How to avoid common mistakes while buying Health Insurance policy

Tuesday 13 December, 2022

Health insurance is becoming indispensable in the current times. Unhealthy lifestyle and food habits has made even our young population susceptible to many health conditions at an early stage in life. To add to that, high medical inflation and increasing frequency of epidemic such as dengue, malaria, typhoid and not to mention Covid-19 has made having health insurance more crucial than ever. So, here is a deep dive to ‘zero-in’ on the right health plan best suited for you and your family.

Global Recession 3.0 – Fasten Your Seatbelts with lessons from India

Tuesday 13 December, 2022

A general decline in the economic activity in two continuous quarters of a financial year in a country or a region is termed recession. And if that decline in economic activity spills over to other countries and breaches the borders, it gradually takes the form of a global recession that can be triggered by a lot of factors.

The Premium Score Board

Wednesday 14 December, 2022

In the financial year, at the end of November 2022, the general insurance industry has grown by 16.46% touching a Gross Direct Premium of Rs. 165,360.32 crores. The health insurance business growth at 22.54% and Motor insurance at 17.04% are the highest contributors to this growth.

IRDAI fires on all cylinders to deepen insurance penetration

Monday 10 October, 2022

Brace yourself for more tectonic policy shifts and exponential growth in the insurance sector in the next 24 months, as the new IRDAI chief Debasish Panda is a regulator in a hurry. Panda is looking to usher in more reforms, remove barriers to entry, and steadfastly ease the compliance burden to catapult the industry to even greater heights. Don’t be surprised if the insurance industry scales to $500 billion Gross Written Premium (GWP) by 2027, notching a 34 per cent CAGR from the current $115 billion, if the recent reform tempo is maintained.

INSURANCE AWARENESS

Friday 14 October, 2022

Sum Insured (SI) Vs. Sum Assured (SA) Customers may have come across the terms “Sum Assured” (SA) or “Sum Insured” (SI) in their policies. Mostly in all life insurance policies and in Personal Accident (PA) covers, the term SA is used to represent the maximum insured amount the insurance company has covered under such policies, whereas in the case of majority of the policies where properties and liabilities are covered, the term SI is used. The term “Sum Insured” has an underlying principle “indemnity” and indemnifying the insured means restoring the insured to the same financial position as before the event that gave rise to the claim. So, settlement of claims under indemnity-based insurances is a bit complicated as compared to Sum Assured claims which are also known as “benefit based” insurances.

The Premium Score Board October 2022

Friday 14 October, 2022

The non-life insurance industry comprises of 24 multiline insurers, 5 Stand Alone Health Insurers (SAHI) and two specialised insurers, namely, Agriculture Insurance Co of India Ltd and ECGC Limited, thus totalling up to 31 general insurers. For the period April to September 2022. These companies together have logged an underwriting premium income of about Rs. 1,25,196 crores, showing a growth of around 15.31%. Out of this, the multiline insurers (general insurers) have contributed premium income of Rs. 1,04,672.46 crores with an accretion of 15.03%. SAHI have contributed a premium of Rs. 11,661.97 crores, showing an accretion of 26.73% and specialised insurers have underwritten premium of Rs. 8911.48 crores with an accretion of 5.18% over the corresponding previous financial year period.

Marine insurance adapting to a world in transition says IUMI President

Monday 19 September, 2022

Opening this year’s IUMI (International Union of Marine Insurance) annual conference in Chi-cago, President Richard Turner introduced “Adapting to a World in Transition” as this year’s conference theme, highlighting the impact of climate, asset, macroeconomic and geopolitical changes on marine insurers, the clients they support and IUMI itself.

Exceeding customer expectations

Friday 14 October, 2022

In 2017 Lemonade, an Insurtech company reported a claim handling world record. The insurer reported a claim settlement speed record – 3 seconds and no paperwork. According to the insurer, a policyholder submitted a theft claim for a $979 Canada Goose Langford Parka on Dec 23, 2016. Within seconds, AI Jim, Lemonade’s artificial intelligence claims bot, reviewed the claim, cross referenced it with the policy, ran 18 anti-fraud algorithms on it, approved it and sent wiring instructions to the bank, informing the policyholder the claim was paid at replacement cost and closed.

Human Resource Management and Post pandemic work culture Shailendra Sinha

Friday 14 October, 2022

Every organization, big or small uses a battery of Capital to make the business work. The capital includes cash, valuables, or goods to generate income for the business. Whatever be the business, the one thing in common is the involvement of people who make their capital work. Human Resource Management is the process of following events

Contribution of general insurance industry to the nation and society

Friday 14 October, 2022

The main function of the insurance is to provide protection against the probable chances of loss. In its social responsibility and providing relief in sufferings it is different from any other enterprise which are solely motivated by maximising profit. It is primarily business of mitigating suffering due to unfortunate events. Insurance today is inseparable part of social welfare in any country.

Health Insurance Shifting Consumer Perception From Fear Towards Wellness In India

Tuesday 12 July, 2022

Health insurance provides the dual benefit of financial protection, while also acting as a safeguard against medical debt-induced poverty. Now, the advent of digital tools, machine learning, Blockchain, and the convergence around IoT and cloud-based wellness devices and programmes will open more avenues towards providing superior value to customers.

IRDAI constitutes two task forces on issues of reinsurance support

Monday 11 July, 2022

The regulator has formed two task forces to study issues the non-life insurance and life insurance industries face in reinsurance support. The two have to give reports in three weeks, said IRDAI. Reinsurance support refers to insurance companies transferring a part of the risk they underwrite to other firms. The task force for the non-life insurance industry has nine members and it will be headed by Bhargav Dasgupta, MD&CEO, ICICI Lombard General Insurance

Motor own damage cover IRDAI permits sophisticated add-ons

Thursday 07 July, 2022

Now your way of driving and use of vehicles can determine the nature of your own damage motor insurance. The Insur-ance Regulatory and Development Authority of India (IRDAI) has permitted the general insurers to introduce sophisticat-ed technology enabled add-ons to the Own Damage (OD) cover.

Seat belt helmet traffic rules Rules of personal accident insurance

Friday 09 September, 2022

Businessman Cyrus Mistry’s death in a car crash on September 4 has brought attention to personal accident (PA) insurance. A standalone personal plan covers against the financial impact of an accident. "Personal accident insurance provides coverage against accidents leading to bodily injuries, disability (partial or complete) or accidental death," says Naval Goel, founder and chief executive officer (CEO) of PolicyX.com.

Gujarat Recover amount from erring insurance officers

Friday 02 September, 2022

AHMEDABAD: Lashing out at insurance companies for arbitrary and illogical rejection of Covid-19 claims despite the policy holder having a special insurance cover, the Gandhinagar District Consumer Redressal Commission said that the amount in such cases should be recovered from the erring officers of the companies. The commission made the remark in a case involving one Pravinaben Patel, a resident of Sector 25, who had a special Corona Rakshak Policy of Rs 2.50 lakh from IFFCO Tokio General Insurance Co Ltd.

IRDAI to build comprehensive portal for resolving policyholders complaints

Friday 02 September, 2022

Proposed new portal to be ready by year end Insurance regulator IRDAI is building a comprehensive portal for complaints redressal of policyholders. This portal is ex-pected to be ready by end of December this year, said Bejon Kumar Misra, Consumer Policy Expert and Member of Advisory Committee, IRDAI, on Friday. The portal will address a big pain point of policyholders in not being able to upload. — due to existing technology glitch-es—their documents online to support their complaints and grievances against insurers.

Non-life insurers not keen on paying obligatory cession to GIC Re

Monday 01 August, 2022

There is growing clamour among non-life insurers that the business they cede to state-owned reinsurer General Insurance Corporation (GIC Re) of India mandatorily must come down or be done away with as the commission paid by the reinsurer does not reflect the industry cost structure. While no formal proposal has been drafted by industry players through the General Insurance Council, but in discussions with the regulator, this issue has cropped up, resulting in the regulator forming a task force.

Be more consumer-centric: IRDAI to insurers

Tuesday 30 August, 2022

High priced products leaving health insurance to be unaffordable to several sections of society: Chairman Debasish Panda The Insurance Regulatory and Development Authority of India (IRDAI) will recommend to the government that neces-sary statutory changes should be brought so as to allow health insurance providers to offer value-added services to cus-tomers, its Chairman Debasish Panda said on Tuesday.

IRDAI extends Use and File for insurance products for agriculture and allied activities

Thursday 14 July, 2022

Indian insurance regulator has extended the ambit of 'Use and File' procedure to products covering agriculture and allied activities, a press release issued by the Insurance Regulatory and Development Authority of India (IRDAI) said on Thursday. The move is aimed at improving ease of doing business and protecting the interst of those who are involved in agricultiral or allied activities.

IRDAI to revamp grievance redressal mechanism, plans to call it Bima Bharosa

Sunday 07 August, 2022

The Insurance Regulatory and Development Authority of India (Irdai) is all set to revamp the grievance redressal mechanism and call it Bima Bharosa, reported PTI citing sources. The revamp will include an option of filing complaints in regional languages. This can be attributed to making the process of complaint redressal more efficient. The Integrated Grievance Redressal System (IGMS), launched in 2011, is being upgraded to make it more convenient for customers. It is to be renamed as Bima Bharosa.

Motor own damage cover: IRDAI permits sophisticated add-ons

Thursday 07 July, 2022

Now your way of driving and use of vehicles can determine the nature of your own damage motor insurance. The Insurance Regulatory and Development Authority of India (IRDAI) has permitted the general insurers to introduce sophisticated technology enabled add-ons to the Own Damage (OD) cover.

IRDAI constitutes two task forces on issues of reinsurance support

Monday 11 July, 2022

The regulator has formed two task forces to study issues the non-life insurance and life insurance industries face in rein-surance support. The two have to give reports in three weeks, said IRDAI.

Health Insurance: Shifting Consumer Perception From Fear Towards Wellness In India

Tuesday 12 July, 2022

Health insurance provides the dual benefit of financial protection, while also acting as a safeguard against medical debt-induced poverty. Now, the advent of digital tools, machine learning, Blockchain, and the convergence around IoT and cloud-based wellness devices and programmes will open more avenues towards providing superior value to customers

General insurers urge IRDAI for mandatory KYC of customers

Tuesday 05 July, 2022

At present, sharing KCY details is voluntary while purchasing a general insurance product Non-life insurers have requested the insurance regulator IRDAI to permit verifying the contact details of policyholders. This would enable them to get in touch with customers during an emergency and help them with sales. General insurers have pointed out that for any financial transaction such as mutual funds or bank account opening, KYC is needed.

No Decision on Mandatory Disclosure of Insurance Policy Commissions IRDAI

Friday 15 July, 2022

The Insurance Regulatory and Development Authority of India (IRDAI) on Friday said it has not taken any decision on disclosing the commission paid to insurance intermediaries on the policy document. In a statement, IRDAI clarified that it has not taken any decision on this matter.

IRDAI cuts solvency margins for crop insurers

Thursday 14 July, 2022

In a move that can augur well for crop insurance, the Insurance Regulatory and Development Authority of India (IRDAI) has reduced the solvency margin requirement for insurers doing crop business. This will unlock ₹1,400 crore of funds for insurers to underwrite business.

The Premium Score Board

Friday 12 August, 2022

The Non-Life(General) Insurance sector comprises of, as on date, 4 Public Sector, 20 Private Sector Multi-line Insurers, 5 Stand Alone Health Insurance companies and 2 specialized insurance companies viz. AICL and ECGC. They are all direct insurance companies, meaning that they transact insurance directly with the policyholders like you and me.

General Insurance Council to create fraudulent claims data bank

Wednesday 13 July, 2016

With most of the regulatory issues relating to the non-life insurance industry ironed out, the General Insurance Council of India is now into development of data bank of fraudulent claims, clearing house and standardisation of policy wordings for commercial policies, said a top official.

General insurers premium collection hits Rs 96400 crore in FY16

Sunday 17 April, 2016

General insurance industry has missed the ambitious target of crossing the Rs 1 lakh-crore mark in premium collection by a small margin at Rs 96,401 crore, up almost 14 per cent in the just concluded fiscal.

R Chandrasekaran General Insurance Council Fintelekt the Indian Insurance Awards 2015

Wednesday 24 February, 2016

R Chandrasekaran, Secretary General, General Insurance Council, speaking at the 5th edition of the Indian Insurance Awards held on June 26, 2015 in Mumbai.

IRDA Circular on Payment of dues to policy holders and disclosure of unclaimed amount

Thursday 28 August, 2014

On 14th August 2014 IRDA has issued circular on payment of dues to policy holders & disclosure of unclaimed amount thereof.

Launch of Insurance Policy Issuance through CSCs

Thursday 28 August, 2014

IRDA Chairman inaugurated the “Launch of Insurance Policy Issuance through Common Service Centres (CSCs) set-up under National e-Governance Plan (NeGP) of Government of India” at a meeting of Village Level Entrepreneurs (VLEs) held on 6.8.2014 at LIC ZONAL Training Centre, Hyderabad.”

Market surveys by Interns on customer perception about health insurance

Thursday 28 August, 2014

During the summer months of May and June 2014, the Council arranged for conducting market surveys by Questionnaire Method on two most important insurance products viz. (a) Customer Perception about Health Insurance and (b) Road Map for Personal Accident Insurance, through MBA Student-Interns,

IRDA sets up panel for sub-broking

Wednesday 05 February, 2014

The Insurance Regulatory and Development Authority (Irda) has set up a committee to consider sub-broking in insurance. A total of 11 members with representatives from the life insurance council, the general insurance council and Irda have been made part of the committee.

Government paid private insurer crores in premium for ghost beneficiaries

Monday 02 September, 2013

The discovery of major irregularities in the delivery of Centrally sponsored insurance and health schemes for farmers and artisans by ICICI Lombard GIC Ltd. suggests poor supervision of key welfare programmes intended for the rural poor is leading to the ‘direct cash transfer’ of money from the exchequer to private insurance companies.

Irda proposes to tighten norms for web aggregators

Thursday 22 August, 2013

Web aggregators (websites that compile and provide information on policies of various insurance companies) are up for tighter regulatory norms.

No Catastrophe Insurance Cover yet

Thursday 25 June, 2015

In the wake of the natural disaster in Uttarakhand, the proposal for 'catastrophe insurance' is in spotlight. Early this year, non-life insurance companies had presented a concept paper on catastrophe insurance to the National Disaster Management Authority (NDMA).

Uttarakhand floods: insurance claims may exceed Rs.3,500 crore

Tuesday 25 June, 2013

India’s insurance regulator has asked life and general insurers to assess the possible claims arising out of the devastation caused by floods in Uttarakhand at the earliest, according to three people with direct knowledge of the matter. They feared that the total claims could exceed the record Rs.3,500 crore mark that the insurance industry faced in 2005 because of floods in Mumbai.

Keynote address by Shri R. Chandrasekaran, Secretary-General, GI Council on Social Marketing

Friday 31 May, 2013

Seminar on Social Marketing -- Ideation to implementation held on 30th & 31st May, 2013.

False claims, a big worry for health insurers

Monday 20 May, 2013

The high incidence of fraudulent claims is becoming a big concern for the health insurers as it leads to huge losses. About a quarter of the health insurance payout goes towards fraudulent claims, if one goes by the industry version.

Insurers, Irda to launch awareness campaign

Monday 18 March, 2013

In a bid to create awareness for insurance needs and on insurance products for health, motor, home and travel insurance, the General Insurance Council (GIC) with support from Insurance Regulatory and Development Authority (Irda) is set to start its awareness campaign on television, newspaper and other media channels with a total budgeted spend of Rs 16 crore.

Awareness campaign on non-life insurance penetration launched

Thursday 18 April, 2013

Finance Minister P Chidambaram today asked the insurance industry to increase their penetration, so as to rid the country and the economy of the tag of the 'most under insured country' of the world.

Focus on smaller towns, Chidambaram tells insurance sector

Tuesday 16 April, 2013

As India remains among the most under-insured countries in the world, the Finance Minister P Chidambaram today asked the general insurance industry to spread awareness about the need for risk cover in smaller towns across the country.

IRDA and General Insurance Council to launch consumer awareness campaign

Sunday 14 April, 2013

Cafemutual

FM asks IRDA to increase insurance density

Saturday 13 April, 2013

Finance minister P Chidambaram on Friday urged the insurance regulator to focus more on its developmental role to increase the insurance penetration in the country, which is well below its need and potential.

FM asks insurance sector to focus on smaller towns

Saturday 13 April, 2013

FM asks insurance sector to focus on smaller towns

How to build a strong health insurance plan

Friday 02 December, 2022

Since childhood we have learned that food, shelter, and clothing are the three necessities of life; unfortunately, nobody spoke about insurance, and no one perceives insurance as a priority

P&I clubs set $80m excess war risk cover limit for Russia

Sunday 12 February, 2023

Protection and Indemnity insurers have set a new excess war risk sub-limit for ships trading to areas affected by Russia’s war with Ukraine.

To stay sustainable: the insurance industry needs an urgent paradigm shift

Saturday 11 February, 2023

As global temperatures keep rising above the pre-industrial times, the stability that we took for granted is in a state of flux and headed for irreversible consequences. This is thanks to the over-exploitation of Nature - resulting in Climate Change together with biodiversity loss and pollution. Munich Re sees climate change and La Niña as two of the drivers for a $120 billion annual disaster insured loss for 2022. $100 billion or more is the “new normal” for the global insurance industry’s annual natural disaster loss total.

Risk based capital in Non-life Insurance

Monday 13 February, 2023

The services sector occupying lion's share of the country's Gross Domestic Product (GDP) is one indicator of a nation's economic development. The sector has a huge impact on the lives of the country's population. The financial health of the organisations in this sector is now almost synonymous with the financial health of the country. In view of the risk profile of the financial sector, in advanced countries, the RBC has emerged as a key concept to guard the health of this sector, prompting similar initiatives in other emerging markets. It can be equally effective and rewarding in all other sectors/segments of the economy. Today the term surprisingly carries a mystic aura around it. This article is an attempt to present to the reader a preliminary understanding of RBC and some dimensions associated with its implementation / adoption.

Contract certainty in in insurance policy wordings

Friday 10 February, 2023

Insurance industry is undergoing sweeping reforms in India, thanks to the initiatives introduced and encouraged by the Insurance Regulatory and Development Authority of India (IRDAI). They are substantial and far-reaching in nature. One of the areas where reforms are expected to have visibility and significant influence is giving freedom to insurers to develop their own insurance policy wordings which hitherto were largely dictated by erstwhile tariffs, market agreements and reinsurer wordings etc. Free policy wording may be a matter of celebration for free-wording absolutists. While it is a welcome development, left handled casually or negligently, it may create trust deficit among insurance customers when predictability is sacrificed for the alluring objective of free-wording. If the policy language is ambiguous and prone to different interpretations, it may also result in avoidable and costly litigation in the area of claims settlement and unintended outcomes.

Read ore

The Premium Score Board – February 2023

Tuesday 14 February, 2023

At the end of January 2023, the general insurance industry has grown by 16.58% touching a Gross Direct Premium of Rs. 212720 crores. The health insurance business growth at 24% and Motor insurance at 16% are the highest contributors to this growth.

Mobile Phone Insurance in India

Tuesday 14 February, 2023

Knowing that a smartphone in your palm is the next best thing to a computer, the modern generation places heavy emphasis on its technological capabilities. These are the advantages of buying a mobile insurance policy

IUMI Spring Session at Hamburg and representation of Indian market at IUMI

Wednesday 12 April, 2023

Attending IUMI’s spring session was a wonderful experience. A superb workshop, with lots of important maritime and global marine insurance issues were discussed and deliberated during the committee discussions amongst the members

Synopsis of IRDAI expenses of management (EOM) regulations,2023

Thursday 01 June, 2023

In the earlier articles, we had seen the intent and history behind the Expenses of management regulations framework. Circa 2023, it is now time to assess the present situation:

The Ultimate Guide to Home Insurance

Thursday 15 June, 2023

Our homes are amongst our most expensive and important assets. Many of us invest our life savings to build a home, and we all wish our homes always remain safe. We take many measures to ensure the safety of our homes, like installing security cameras, locking the doors when we leave home, and installing proper electrical settings to avoid any mishaps etc. While these ways of securing a home are popularly known, there is one more, lesser known, efficient way of securing your home, ‘Home insurance.’ This article aims to give you a clear understanding of home insurance.

Insurance frauds- Q&A with Mr. Gopal Balachandran

Thursday 15 June, 2023

Insurance frauds- .Q&A with Mr. Gopal Balachandran

Indonesia: Non-life insurers seek alternatives to capital hikes to strengthen insurance market - Asia Insurance Review

Monday 31 July, 2023

Indonesia: Non-life insurers seek alternatives to capital hikes to strengthen insurance market - Asia Insurance Review

The Premium Score Board- July 2023

Monday 14 August, 2023

The Premium Score Board- July 2023

Premium score board September 2023

Friday 13 October, 2023

Premium score board September 2023

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Pet Insurance in India: Giving Your Furry Friend the Protection They Deserve

Tuesday 26 September, 2023

Pet Insurance in India: Giving Your Furry Friend the Protection They Deserve

China accounts for around 50% of flood-related economic losses in Asia Pacific

Friday 02 February, 2024

China accounted for about half of the economic losses in the Asia Pacific related to flooding in 2023, with economic losses of more than $32bn and insured losses of $1.4bn. Total economic losses in the APAC region in 2023 reached $65bn with substantial protection gap of 91%. However, these losses were 48% lower than the average and 32% below the median of the 21st century.

Dialogue with Asian supervisors

Tuesday 05 September, 2023

5 SEPTEMBER A2ii recently conducted an online “Dialogue with Asian Supervisors” for the Nepal Insurance Authority (NIA) on 5 September 2023.

Revision of Customer Information Sheet

Wednesday 13 December, 2023

It is important that a policyholder understand the terms and conditions of the policy that has been purchased. Therefore it is imperative to have a document that explains in simple words, the basic features of the policy and provides necessary information. With the above objective in mind, the customer information sheet (CIS) has been revised & is to be provided by insurers to all policyholders. This circular has been issued by IRDAI in terms of Regulation 26 of I ROAi (Health Insurance) Regulations,2016

Australia- Shift from medical model of disability to social and rights-based models

Friday 27 October, 2023

Asia Insurance Review There is currently an existing movement from a medical model of disability to social and rights-based models, according to a report released yesterday by the Actuaries Institute.

New Zealand- Comprehensive car insurance premiums jump by up to 38% since 2021

Thursday 16 November, 2023

Asia Insurance Review Premiums for comprehensive motor insurance have risen by up to 38% since 2021, according to the findings of a survey by the consumer organisation, Consumer NZ.

Taiwan- Majority of non-life insurers see operating profits in 2Q 2023

Saturday 25 November, 2023

Asia Insurance Review Some non-life insurers in Taiwan continued to see unfavourable claims development and reported net losses in the first quarter of 2023, but the majority had returned to operating profitability as of secondquarter 2023, notes AM Best.

Premium score board January 2024

Thursday 15 February, 2024

Premium score board January 2024

Hong Kong: Solid growth forecast for personal accident and health insurance sector.

Thursday 21 March, 2024

Hong Kong: Solid growth forecast for personal accident and health insurance sector.

Australia: Fall in group insurance coverage attributed to legislative changes - Asia Insurance Review

Friday 29 March, 2024

Australia: Fall in group insurance coverage attributed to legislative changes - Asia Insurance Review

Landmark ruling: insurance claims for stolen vehicles not to be denied for fir delays in India

Thursday 13 June, 2024

Landmark ruling: insurance claims for stolen vehicles not to be denied for fir delays in India

IRDAI introduces new corporate governance regulations for insurers

Wednesday 22 May, 2024

IRDAI introduces new corporate governance regulations for insurers

Generative AI Revolutionizes Indian General Insurance Voice Bots

Thursday 13 June, 2024

Generative AI Revolutionizes Indian General Insurance Voice Bots

Sri Lanka Regulator introduces Optional Compensation Scheme for auto accident victims

Thursday 13 June, 2024

The Insurance Regulatory Commission of Sri Lanka (IRCSL) has introduced an Optional Compensation Scheme (OCS) through licensed general insurance companies to provide compensation to third-party victims of motor vehicle accidents or their legal heirs. The OCS offers a payout of LKR500,000 ($1,657) on death and up to LKR500,000 for permanent disability, without having to go through court proceedings.

Travel insurance market set to reach $106.8b by 2032 – Insurance Asia – 14th May 2024( INSU NEWS 18-24.5.2024 )

Thursday 13 June, 2024

The travel insurance market is projected to surge with a compound annual growth rate (CAGR) of 20.1% from $16.8b in 2023 to an anticipated $106.8b by 2032, according to Allied Market Research’s latest report. Europe leads in revenue, buoyed by robust tourism and awareness of travel risks. Meanwhile, Asia-Pacific exhibits the fastest CAGR, driven by rising awareness and disposable incomes, particularly in countries like China and India.

Buy adequate home insurance to rebuild property in case of monsoon damage

Tuesday 09 July, 2024

In recent times, the monsoon has become synonymous with floods and property damage. Heavy rains have damaged properties in Bengaluru and Delhi this year, making home insurance indispensable

South Korea Insurers rush to offer protection products for virtual assets - Asia Insurance Review

Wednesday 14 August, 2024

The Financial Services Commission (FSC) has announced that the Act on the Protection of Virtual Asset Users, aimed at establishing sound order in the virtual asset market and ensuring protection for users, would take effect from 19 July,2024.

New Zealand: Property insurance premiums rise as insurers refine underwriting for flood risk

Wednesday 14 August, 2024

Property insurance premiums across New Zealand have increased by nearly 30% in just 18 months, with more insurers now pricing down to address level as their risk modelling becomes more sophisticated. New Treasury data show that a quarter of houses in high flood-risk areas are attracting extra insurance premiums of hundreds or even thousands of dollars,

Philippines Insurance regulator issues guidelines on institutional AML/CFT risk assessment

Monday 14 October, 2024

The Philippine Insurance Commission (IC) has issued guidelines on the conduct of institutional risk assessment relating to anti-money laundering and combating the financing of terrorism (AML/CFT) by insurance entities to ensure that such a review is carried out comprehensively and uniformly.

Australia Property and private health insurance aggravate retirees living costs Asia Insurance Review

Monday 14 October, 2024

Retirees are grappling with rising costs for essential goods and services, seeing the cost of funding a comfortable retirement increase by 3.7% over the last 12 months, according to data released by the Association of Superannuation Funds of Australia (ASFA).