During my tenure at a large insurance company, the head of a Branch and I visited a large commercial bank. The bank was placing a considerable amount of health insurance business with that Branch of the insurance company. During the conversation, I was glad to note that the Bank was very happy with our services

It was one of those quiet Monday mornings. I was making chai, the house still echoing with the sleepiness of a new week. My 13-year-old son, half-dressed for school, looked up from his cricket bat and asked me a question that stopped me mid-stir.