Conversational AI in Insurance: Redefining Customer Engagement
Saturday 14 December, 2024
In today's fast-paced, digital-first world, customer expectations are shifting rapidly, and insurance companies are under pressure to meet these demands. Conversational AI, often seen as a tool for the future, is already here, redefining how insurers interact with customers, particularly in customer support and claims servicing. With AI-powered chatbots and voice assistants leading the charge, call centres are no longer seen as cost centres but as strategic hubs for delivering superior customer experience.