Health insurance is designed to provide peace of mind and financial protection when it matters the most. In moments of stress, the last thing the Policyholder need is Confusion. Yet, Unauthorized “Instigating Agencies”/ “Claim Influencers” are increasingly attempting to insert themselves between Policyholders and Insurers and position themselves as advisors, mediators, or problem-solvers.

In today’s rapidly evolving digital landscape, customer service remains at the heart of any successful business. At ICICI Lombard, we constantly strive to innovate and leverage technology to enhance our customer interactions, ensuring that our clients receive seamless and efficient support throughout their journey with us. One such ground-breaking solution is the introduction of Cloud Calling into our claims management process.

If the first phase of AI was about answering questions, the second phase is about answering possibilities. What began as harmless chatbots giving weather updates has evolved into a technological wave that is rewriting how the world thinks, decides, heals, builds, and creates. And honestly, it still feels like we’re only at chapter one.

The General Insurance industry is entering a transformative phase powered by rapid advances in Artificial Intelligence. Among these developments, Agentic AI is emerging as a breakthrough that is redefining how insurers operate, serve customers, and manage risk.

The Insurance Regulatory and Development Authority of India (IRDAI) is hosting the 8th Asia-Pacific High-Level Meeting on Insurance Supervision and the 20th Asian Forum of Insurance Regulators (AFIR) Annual Meeting and Seminar on December 9-11, 2025, at Hyderabad. These meetings will bring together over 40 senior regulatory officials from 15 jurisdictions.