The Great AI Evolution From AI to Gen AI
Thursday 17 April, 2025
Imagine planning a road trip. Initially, you’re the driver, using a paper map (traditional insurance operations). Then, GPS enters the scene, giving you directions (AI-Gen – automation and AI-generated insights). But soon, self-driving cars take over, not just guiding you but making real-time decisions based on traffic, weather, and even your favorite coffee stops (Agentic AI – autonomous decision-making). That’s the journey AI is taking in the insurance world.