General Insurance Council, with the support of Insurance Companies, launches this Disputes Resolution Portal to resolve Grievances of the Hospitals.

To begin with, only limited complaints relating to nonpayment of authorised Cashless Claims will be taken up by the Council for resolution.  Details of complaints to be taken up are available in the link. 

This exercise will be taken up on a Pilot basis for the States of Maharashtra, Tamil Nadu and Karnataka.  Soon it will be expanded to other States.

A Committee constituted by General Insurance Council,  comprising  of representatives from hospitals, insurance companies and TPA’s, will examine the eligible Complaints and endeavour to get them resolved.        

All Disputes along with supporting documents should be submitted by the concerned Hospital in soft copy format at the portal, at the link below:

https://hospitaldisputeresolution.gicouncil.in/