The class-wise details of Complaints reported reveals a consistent declining trend in Complaints relating to most Classes of Business.

Chart 5.2.1Classwise Analysis of Complaints Reported

Source: IRDAI Consumer Affairs Department

The number and type of complaints received in Health insurance during the year 2019-20 are as follows:

Chart 5.2.2Health Insurance Complaints (2019-20)

Source: IRDAI Consumer Affairs Department

The number and type of complaints received in Motor insurance during the year 2019-20 are as follows:

Chart 5.2.3Motor Insurance Complaints (2019-20)

Source: IRDAI Consumer Affairs Department