Over a 10-year period, the number of policy related complaints has reduced significantly, with the ratio (policy related complaints/policies issued) being approximately 1 in 450 in 2009-10, and approximately 1 in 4000 in 2021-22.
With respect to Class wise complaints:
The Motor Segment has shown a commendable growth in the maturity of Products sold but shown an increase of 21.5 % in the number of reported complaints, compounded annually.
Trends in the Health Segment also exhibit similar behaviour, increase of 51.0 % in the number of reported complaints, compounded annually.
Across the major segments of Motor & Health, the distribution of Complaint Classes has a similar profile, with the prominent ones being Claim Related (~60% to 70%) and Policy Related (~10% to 20%)
