General Insurance Council Newsletter

Chairman's message Editor's connect Insurance in news Insurance Laws & policy Consumer Awareness Global Highlights Contact Us

Chairman's Message

Mr Tapan Singhel

Welcome to the latest edition of the GI Council Newsletter! In this issue, we explore the sector's forward-looking developments, including the growing influence of AI in insurance operations, evolving claims practices, and key regulatory decisions shaping customer protection. Articles explore the rise of agentic AI and its transformative role in general insurance, the leap of conversational AI into real world applications, and how cloud based calling is redefining claims for a superior customer experience. Globally, we look at China’s expanding medical insurance catalogue, now covering over 230 anticancer drugs, and the Philippines’ new regulatory measures introduced under a state of calamity.

Hope you enjoy reading the newsletter!

Dr. Tapan Singhel MD & CEO
Bajaj General Insurance Company Ltd.
Chairman, GI Council

Editor's Connect Mr. Inderjeet Singh

"Welcome to the Dec 25 issue of GI Council newsletter .In this issue, there is an article on the right UK travel insurance plan which is pocket friendly.A consumer awareness article by Mr. Anand Roy, MD & CEO , Star Health & Allied Insc Co. Ltd which cautions policy holders to stay away from unregulated entities like claim influencers is another highlight of this issue.

Festive greetings for Christmas & Wishing all the readers a Happy & Prosperous New Year, 2026

Inderjeet Singh
Secretary General
General Insurance Council

Editorial Team

Ms. Vasudha Rao
Mr. Sashi Nair
Mr. Sharad V Taware

Insurance in news

The Rise of Agentic AI in General Insurance

The General Insurance industry is entering a transformative phase powered by rapid advances in Artificial Intelligence. Among these developments, Agentic AI is emerging as a breakthrough that is redefining how insurers operate, serve customers, and manage risk.Unlike traditional automation, Agentic AI is designed to observe, reason, decide, and act. It functions like a digital workforce that can work alongside human teams, enabling insurers to deliver faster, more accurate, and more consistent outcomes across the value chain

From Chat to Superpower AI’s Leap Into the Real World

If the first phase of AI was about answering questions, the second phase is about answering possibilities. What began as harmless chatbots giving weather updates has evolved into a technological wave that is rewriting how the world thinks, decides, heals, builds, and creates. And honestly, it still feels like we’re only at chapter one.

Cloud Calling: Revolutionizing the Claims Process for Enhanced Customer Experience

In today’s rapidly evolving digital landscape, customer service remains at the heart of any successful business. At ICICI Lombard, we constantly strive to innovate and leverage technology to enhance our customer interactions, ensuring that our clients receive seamless and efficient support throughout their journey with us. One such ground-breaking solution is the introduction of Cloud Calling into our claims management process.

Insurance Laws & policies

Insurance firm denies claim, told to pay up In a ruling that highlights growing concerns over insurance claim denials, the district redressal commission-II in Chandigarh has ordered Care Ltd. to reimburse Rs 60,000 along with 9 percent interest to a policyholder who was denied a cashless medical claim for his wife's dengue treatment

Change in vehicle ownership wont affect insurers liability rules Kerala HC Kochi: High court, in a significant judgment, held that a change in the ownership of a vehicle does not affect the insurer's liability to pay compensation to the subsequent owner, as the insurance company has already collected the premium The bench of Justice C P Mohammed Nias delivered the ruling while allowing a petition filed by N J Joseph of Palakkad, challenging the insurance company's decision to repudiate an accident claim of Rs 15 lakh following the death of his son, Aneesh. Aneesh had died in a road accident just days after purchasing a pre-owned motorcycle

Consumer Awareness

Insurer is the Rightful Partner for Policyholders: Trust Them, Approach Them DirectlyHealth insurance is designed to provide peace of mind and financial protection when it matters the most. In moments of stress, the last thing the Policyholder need is Confusion. Yet, Unauthorized “Instigating Agencies”/ “Claim Influencers” are increasingly attempting to insert themselves between Policyholders and Insurers and position themselves as advisors, mediators, or problem-solvers

How Indian Students and Families Can Save Big with the Right UK Travel Insurance Plan Airfares, deposits and everyday costs already stretch many study and family budgets. Unexpected medical bills or trip disruptions can add further strain. A careful choice of travel insurance UK can limit financial exposure and keep plans on track without paying for cover that is not required. This guide sets out the core features to weigh up, practical ways to avoid overspending, and clear steps to compare policies for Indian students and families travelling to Britain. A one size cover rarely suits every itinerary

Global Highlights

China: National medical insurance catalogue contains over 230 anticancer drugs More than 230 anticancer drugs now feature in China's national medical insurance catalogue. These drugs are used to treat over 20 common types of cancer, including lung, breast and stomach cancers. According to a news report by Xinhua, the National Healthcare Security Administration (NHSA) has been accelerating the inclusion of new and effective drugs in the catalogue. The Administration has even added some new anticancer drugs to the catalogue in less than a year after approval, thus continuously ensuring treatment for patients.

The Philippines Regulator issues circular implementing measures to follow with state of calamityIn a circular letter, the Insurance Commission (IC), the regulator of the Philippines, ordered all insurance companies and related entities to undertake the following measures whenever a state of calamity is declared in the country

General Insurance Council, Ground Floor, National Insurance Building, 12, Jamshedji Tata Road, Churchgate, Mumbai-400020, Maharashtra, India, sg@gicouncil.in
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Disclaimer : Our newsletter endeavors to compile insurance information from various sources in the public domain. In respect of 3rd party articles/news items etc. reproduced, the GI Council accepts no responsibility for the accuracy/authenticity and completeness nor can be seen as endorsing the views/opinions expressed therein.