GI Newsletter: April 2026 Issue
Chairman's messageEditor's connectInsurance in news Insurance Laws & policy Consumer AwarenessGlobal HighlightsContact Us
Chairman's Message

Mr Tapan Singhel

In this issue, we highlight how India’s insurance sector advanced with the $100 million Bharat Marine Pool, offering war-risk coverage to strengthen maritime protection. On the policy side, we feature perspectives on how customer experience in India’s private insurance sector has evolved over the past 25 years, and how MSMEs can strengthen fire claim preparedness by addressing underinsurance and documentation. In the consumer awareness section, articles emphasise the growing importance of emotional intelligence in general insurance and dispel common myths around health insurance. Globally, we explore how the Middle East conflict is reshaping the marine insurance risk landscape, and how South Korea is introducing a new EV fire liability insurance scheme to cover third-party damage.

Hope you enjoy reading the newsletter!

Dr. Tapan Singhel MD & CEO
Bajaj General Insurance Ltd.

Chairman, GI Council

Editor's Connect Kasturi Sen Gupta

Welcome to the April,26 issue of GI Council newsletter.I have taken charge as the Secretary General of GI Council from 9th April 2026 after more than 36 years of service in the Public Sector General Insurance industry. At different stages of my service, I have always felt the necessity of such a newsletter which will keep us updated on the latest developments across the world & in India so that all readers can benefit from dissemination of knowledge & expertise.The current geopolitical scenario at the Strait of Hormuz has necessitated the establishment of a domestic insurance pool with sovereign guarantee of USD 1.5 billion to cover maritime risks .This issue has an article on Bharat Marine Insurance Pool of USD 100 million formed with support of domestic insurers and reinsurers

I extend my festive greetings to all of you on the occasion of New Year festivities during 13th to 15th April 2026 & the upcoming festivals of Budha Purnima & Bakri Id.

Kasturi Sen Gupta
Secretary General
General Insurance Council

Editorial Team


Ms. Vasudha Rao
Mr. Sashi Nair
Mr. Sharad V Taware

Insurance in news

Insurance Leads India’s Consumer Complaints Surge,Data Shows

India’s consumer dispute redressal system is coming under mounting pressure, with the insurance sector emerging as the single largest contributor to grievances, reflecting deeper structural issues in claims processing and customer servicing. Recent government consumer redressal data shows that insurance accounts for nearly a quarter of all consumer cases across forums, underscoring its growing role in shaping the country’s dispute landscape even as overall pendency continues to rise sharply

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General Insurers & Reinsurers( GIC Re,Value Attics & Alliance Jio Reinsurance)stitch up $100 million`Bharat Marine Pool’with a sovereign guarantee,to re/insure war risks for vessels

Looking beyond the ongoing West Asia crisis,which has severely paralysed global maritime trade and as a permanent measure,the Government and the Indian general insurers, led by state owned GIC Re and the general insurers have stitched up a $100 million(around Rs 940 crore) Bharat Marine Pool,that would manage the war risk for vessels. The purpose of the new pool,with a substantial capacity,is to provide a permanent platform, which can provide covers with cheaper premiums and reduce dependence on overseas reinsurance capacity, which are either not available or available with unaffordable cost,the time of war-time emergencies

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Ayush treatments: All India Institute of Ayurveda and GI Council sign MOU for revamping claim settlement -Asia Insurance Post dated 16th April 2026

Lto R- P.K. Prajapati, director, All India Institute of Ayurveda, S Prakash, CEO, Health, GI Council, Vaidya Rajesh Kotecha,secretary, Ministry of Ayush,Prataprao Jadhav, Minister of State (Independent Charge), Ministry of Ayush,Bejon K. Misra, executive committee member of the General Insurance Council, Kasturi Sengupta, secretary general, GI Council at the MoU exchange event

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Advancing a Unified Health Insurance Ecosystem

The Health vertical at GI Council is a newly formed and ambitious initiative designed to drive structural transformation across India's health insurance landscape. Recognizing the fragmented nature of the current ecosystem — marked by inconsistent processes, administrative redundancies, and limited stakeholder alignment — this vertical has been established with a clear mandate.

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Insurance Laws & policies
How Customer Experience in India’s Private Insurance Sector Has Evolved over the Past 25 Years Over the last 25 years,the customer experience in India's private insurance business has transformed considerably from opaque,intermediary-driven interactions to increasingly transparent,technology-enabled experiences.This transition has been influenced not only by digitization, but also by rising customer expectations, regulatory changes, and a growing demand for trust and clarity.Read More
MSME Fire Claims in India: Fixing Under Insurance and Document Readiness The MSME sector in India is huge and crucial. More than 7.6 crore businesses are listed on Udyam/Udyam Assist.These businesses support more than 31.33 crore jobs and make up about 30% of GDP and 45% of merchandise exports.When a fire breaks out in a small factory,warehouse,or store,the financial shock spreads to suppliers,employees,and the working capital cycle.A lot of MSMEs are micro units with plenty of them are below the e-invoicing thresholds.Any digital solution which is available needs to take this into account.Read More
Consumer Awareness
The Heart of the Matter: Why EQ is the New Currency in General InsuranceIn an era defined by rapid digital transformation and the cold precision of algorithms, the true differentiator for the insurance industry no longer lies in the complexity of the product, but in the depth of the human connection. As marketers, we often focus on "customer-centricity" as a metric. However, the highest form of marketing in our sector isn't just about being centred on the customer; it is about leading with a high Emotional Quotient (EQ).Read More
Debunking Common Health Insurance MythsHealth insurance has become an essential part of financial planning for Indian households. As medical costs continue to rise and out-of-pocket spending remains significant, understanding how a policy actually works is more important than ever. Yet many purchase decisions are still shaped by assumptions that seem minor at first, but can create confusion, disappointment, and unexpected financial strain when a claim arisesRead More
Global Highlights
ME conflict: Marine insurance risk landscape is being reshapedThe marine insurance landscape is rapidly evolving in the wake of conflict in the Middle East.Also,a conflict involving Iran will have material implications for the insurance market in Singapore, given its role as a regional aviation hub and one of the world's leading maritime centres, according to Mr Nick Francis, Marine Partner at Kennedys,a global litigation and dispute resolution firm. Read More
South Korea: New EV fire liability insurance scheme to cover third-party damageThe Ministry of Climate,Energy and Environment is introducing a policy-based insurance scheme,Electric Vehicle Fire Safety Insurance,to compensate for third-party damage caused by electric vehicle (EV) fires.Under the proposal,coverage of up to KRW10bn ($6.9m) will be provided per incident if a fire that occurs while an EV is parked or charging causes damage to nearby vehicles,property or facilities.The insurance scheme will operate as a policy-backed programme for three years starting in 2026Read More
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Disclaimer : Our newsletter endeavors to compile insurance information from various sources in the public domain. In respect of 3rd party articles/news items etc. reproduced, the GI Council accepts no responsibility for the accuracy/authenticity and completeness nor can be seen as endorsing the views/opinions expressed therein.