{"id":306,"date":"2019-07-29T09:24:08","date_gmt":"2019-07-29T09:24:08","guid":{"rendered":"http:\/\/localhost\/yearbook\/?page_id=306"},"modified":"2021-11-20T11:29:08","modified_gmt":"2021-11-20T11:29:08","slug":"class-wise-complaints-analysis","status":"publish","type":"page","link":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/indian-non-life-insurance-industry-analysis\/section-05-policy-holder-service-index\/class-wise-complaints-analysis\/","title":{"rendered":"5.2 &#8211; Class-wise Complaints Analysis"},"content":{"rendered":"\n<p>The class-wise details of Complaints reported reveals a consistent declining trend in Complaints relating to most Classes of Business.<\/p>\n\n\n<h3 class=\"section-title\" style=\"font-size: 17px;\"><span style=\"background: #9bcd5e;border-radius: 8px;color: #fff;padding: 5px;font-size: 14px; margin-right: 10px;\"> Chart 5.2.1<\/span>Classwise Analysis of Complaints Reported<\/h3><div id=\"Chart_205\" class=\"chart-div\"><\/div><script type=\"text\/javascript\">\n                    jQuery(document).ready(function () {\n                        multiline_chart(\"Chart_205\", {\"unit\":\"\",\"data\":{\"Motor\":{\"2011-12\":\"42982\",\"2012-13\":\"35793\",\"2013-14\":\"28100\",\"2014-15\":\"24647\",\"2015-16\":\"24536\",\"2016-17\":\"18904\",\"2017-18\":\"13227\",\"2018-19\":\"11809\",\"2019-20\":\"12328\",\"2020-21\":\"10713\"},\"Health\":{\"2011-12\":\"34836\",\"2012-13\":\"30279\",\"2013-14\":\"23677\",\"2014-15\":\"25633\",\"2015-16\":\"26838\",\"2016-17\":\"26937\",\"2017-18\":\"25516\",\"2018-19\":\"25369\",\"2019-20\":\"30825\",\"2020-21\":\"30594\"},\"Others\":{\"2011-12\":\"15337\",\"2012-13\":\"12855\",\"2013-14\":\"11558\",\"2014-15\":\"10408\",\"2015-16\":\"7709\",\"2016-17\":\"6263\",\"2017-18\":\"5252\",\"2018-19\":\"5583\",\"2019-20\":\"6835\",\"2020-21\":\"6710\"}},\"Title\":\"Classwise Analysis of Complaints Reported\",\"xTitle\":\"Year\",\"yTitle\":\"Number of Complaints Reported\",\"yAxisData\":{\"2011-12\":\"2011-12\",\"2012-13\":\"2012-13\",\"2013-14\":\"2013-14\",\"2014-15\":\"2014-15\",\"2015-16\":\"2015-16\",\"2016-17\":\"2016-17\",\"2017-18\":\"2017-18\",\"2018-19\":\"2018-19\",\"2019-20\":\"2019-20\",\"2020-21\":\"2020-21\"},\"colorCodes\":[\"#bb2d2b\",\"#528131\",\"#eb7c37\"]});\n                    });\n                <\/script>\n\n\n\n<p class=\"has-text-align-right has-small-font-size\"><em><strong>Source<\/strong>: IRDAI Consumer Affairs Department<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><\/p><cite><br><br><\/cite><\/blockquote>\n\n\n\n<p> The number and type of complaints received in Health insurance during the year 2020-21 are as follows:<\/p>\n\n\n<h3 class=\"section-title\" style=\"font-size: 17px;\"><span style=\"background: #9bcd5e;border-radius: 8px;color: #fff;padding: 5px;font-size: 14px; margin-right: 10px;\"> Chart 5.2.2<\/span>Health Insurance Complaints (2020-21)<\/h3><div id=\"Chart_206\"><\/div><script type=\"text\/javascript\">\n                    jQuery(document).ready(function () {\n                        pie_chart(\"Chart_206\", {\"data\":{\"Proposal related\":247,\"Coverage related\":221,\"Policy related\":4417,\"Premium related\":1316,\"Product related\":215,\"Refund\":640,\"Claim related\":19411,\"Others\":4127},\"Title\":\"\",\"SeriesTitle\":\"Health Insurance Complaints (2020-21)\",\"colorCodes\":[\"#720c8e\",\"#8a8a8a\",\"#a40206\",\"#f08a03\",\"#5674bf\",\"#5dbc46\",\"#a0732b\",\"#415eb6\"],\"dataLabelsFlag\":\"yes\"});\n                    });\n                <\/script>\n\n\n\n<p class=\"has-text-align-right has-small-font-size\"><em><strong>Source<\/strong>: IRDAI Consumer Affairs Department<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><\/p><cite><br><br><\/cite><\/blockquote>\n\n\n\n<p> The number and type of complaints received in Motor insurance during the year 2020-21 are as follows:<\/p>\n\n\n<h3 class=\"section-title\" style=\"font-size: 17px;\"><span style=\"background: #9bcd5e;border-radius: 8px;color: #fff;padding: 5px;font-size: 14px; margin-right: 10px;\"> Chart 5.2.3<\/span>Motor Insurance Complaints (2020-21)<\/h3><div id=\"Chart_207\"><\/div><script type=\"text\/javascript\">\n                    jQuery(document).ready(function () {\n                        pie_chart(\"Chart_207\", {\"data\":{\"Proposal related\":42,\"Cover Note related\":38,\"Coverage related\":61,\"Policy related\":2142,\"Premium related\":294,\"Product related\":55,\"Refund\":282,\"Claim related\":6074,\"Others\":1725},\"Title\":\"\",\"SeriesTitle\":\"Motor Insurance Complaints (2020-21)\",\"colorCodes\":[\"#720c8e\",\"#0b0509\",\"#8a8a8a\",\"#a40206\",\"#f08a03\",\"#5674bf\",\"#5dbc46\",\"#a0732b\",\"#415eb6\"],\"dataLabelsFlag\":\"yes\"});\n                    });\n                <\/script>\n\n\n\n<p class=\"has-text-align-right has-small-font-size\"><em><strong>Source<\/strong>: IRDAI Consumer Affairs Department<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The class-wise details of Complaints reported reveals a consistent declining trend in Complaints relating to most Classes of Business. Source: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":302,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/306"}],"collection":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/comments?post=306"}],"version-history":[{"count":10,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/306\/revisions"}],"predecessor-version":[{"id":2128,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/306\/revisions\/2128"}],"up":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/302"}],"wp:attachment":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/media?parent=306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}