{"id":302,"date":"2019-07-29T09:23:16","date_gmt":"2019-07-29T09:23:16","guid":{"rendered":"http:\/\/localhost\/yearbook\/?page_id=302"},"modified":"2021-11-25T19:15:22","modified_gmt":"2021-11-25T19:15:22","slug":"section-05-policy-holder-service-index","status":"publish","type":"page","link":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/indian-non-life-insurance-industry-analysis\/section-05-policy-holder-service-index\/","title":{"rendered":"Section 05: Policy Holder Service Index"},"content":{"rendered":"\n<div style=\"float: left; width: 80%\">\n\t<h2 style=\"font-size: 25px; font-weight: bold; line-height: 40px; padding-bottom: 50px;\"><b>Policy Holder <br> Service Index<\/b><\/h2>\n\t<ul style=\"padding: 0 120px 50px 0;line-height: 35px;\">\n\n<li style=\"font-size: 16px;\">Over a 10-year period, the number of policy related complaints has reduced significantly, with the ratio (policy related complaints\/policies issued) being approximately 1 in 450 in 2009-10, and approximately 1 in 4000 in 2020-21 <\/li>\n\t\t\n\t\t<li style=\"font-size: 16px;\">With respect to Class wise complaints:\n<ul>\n<li>The Motor Segment has shown a commendable growth in the maturity of Products sold, with a decrease of 13.1 % in the number of reported complaints, compounded annually, while continuing growth in sales<\/li>\n<li>Trends in the Health Segment also exhibit similar behaviour, with continued growth in sales and a stabilisation in the number of complaints reported annually<\/li>\n<\/ul>\n<\/li>\n\t\t<li style=\"font-size: 16px;\">Across the major segments of Motor &amp; Health, the distribution of Complaint Classes has a similar profile, with the prominent ones being Claim Related (~60%) and Policy Related (~20%)<\/li>\n\t<\/ul>\n<\/div>\n<div style=\"float: right; right: 0px; margin-right: 8%; position: absolute;\">\n\t<h1 style=\"font-size: 120px; text-align: right; padding-top: 80px; padding-right: 20px; font-family: fantasy; color: #ef4143;\">05<\/h1>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policy Holder Service Index Over a 10-year period, the number of policy related complaints has reduced significantly, with the ratio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":26,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/302"}],"collection":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/comments?post=302"}],"version-history":[{"count":13,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/302\/revisions"}],"predecessor-version":[{"id":2172,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/302\/revisions\/2172"}],"up":[{"embeddable":true,"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/pages\/26"}],"wp:attachment":[{"href":"https:\/\/www.gicouncil.in\/yearbook\/2020-21\/wp-json\/wp\/v2\/media?parent=302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}